Welcome, Jelly Tots Parents

This page serves as a dedicated hub for our nursery family, providing quick access to essential information, helpful links, and answers to your everyday questions. We believe that clear communication is the foundation of a nurturing environment, and we're here to support you every step of the way.

Hours & Attendance

Our nursery is open from 8:00am to 6:00pm each weekday.
Please let us know by 9:00am if your child will be absent due to illness or holiday.
Regular attendance helps children settle into the nursery routine and build strong friendships with their peers.

To ensure a safe, nurturing and consistent environment for all our Jelly Tots, we ask families to follow a few simple nursery guidelines.

Key Nursery Policies

Health & Safety

Multiple members of staff in every room are fully trained in paediatric first aid, so your child is always cared for by trained professionals.
We maintain a strong focus on cleanliness, hygiene and safe play throughout the nursery.
Our staff follow clear procedures for illness, accidents and outdoor activities to ensure children remain safe and well supported throughout the day.

What to Bring

Weather-appropriate outdoor clothing, including waterproofs and wellies for outdoor learning.
A labelled spare set of clothes and plenty of socks.
A labelled refillable water bottle for use during the day.

Behaviour & Kindness

We encourage a culture of kindness, respect and gentle hands with friends and the environment.
Our approach focuses on positive guidance, helping children learn how to share, communicate and play together.
Staff support children using calm, child-led techniques to help them understand and manage their feelings.

Useful Forms & Documents

We want to make managing your child's nursery experience as simple as possible. Below, you will find our most frequently requested forms available for viewing or request. Please don't hesitate to reach out to our office team if you have any questions while completing these documents.

Staying Connected with Families

At Jelly Tots Nursery, open communication with parents is an important part of what we do. We want families to feel informed, reassured and involved in their child’s day.

We use the Famly app to share updates, photos and important information about your child’s day, all in one place. When your child starts with us, we will show you exactly how the app works so you feel confident using it and can easily see what your child has been up to.

Alongside the app, our team is always happy to chat at pick-up and drop-off, and we also share updates through email, newsletters and social media.

If you ever have a question or concern, you can always contact us directly and we will be happy to help.

You can also follow our social channels below to stay connected with life at Jelly Tots.

Frequently Asked Questions

How does the settling-in process work?

We offer a gentle, staggered start to help your little one feel at home. Every child is unique, so we work closely with you to tailor the process, ensuring they feel safe, secure and happy from their very first day.

We will also begin sharing updates through the Famly app, so you can see how your child is settling in and what they have been enjoying during the day.

What's on the menu for meals and snacks?

We provide nutritious and fresh fruit snacks throughout the day. Our menus are carefully planned to be healthy and balanced, and we are happy to cater to any specific dietary requirements or allergies.

How do you handle nappies and toileting?

Our team follows your home routine as much as possible to maintain consistency for your child. We provide a supportive and encouraging environment for potty training whenever children show signs of being ready.

What happens if my child gets upset during the day?

Our team offers plenty of reassurance, cuddles and engaging activities to help children settle back in. Your child’s emotional wellbeing is always our priority.

We will usually let you know how your child’s day has gone at pick-up, and we may share updates through the Famly app as part of their daily record.

If your child ever remained distressed for an extended period, we would always contact you directly by phone so you can be involved straight away.

Are staff trained in first aid?

Yes. Multiple members of staff in every room are fully trained in paediatric first aid, ensuring there is always someone qualified to respond quickly if needed.

Your child’s safety and wellbeing are always our highest priority.

What happens if my child gets upset during the day?

We have an open-door policy and are always here to help. You can speak with your child’s key person at drop-off or pick-up, or contact the nursery if you would like to discuss something in more detail.

For everyday communication and updates about nursery life, we also use the Famly app, where we share activities, messages and important announcements with families.